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Before implementing a tool to support your S&OP process, one key question needs to be addressed: which medium- and long-term decision levers can help it generate value for the business?
S&OP is often reduced to a monthly data consolidation and reporting exercise. This is usually the result of insufficient maturity in defining what is expected from the process, leading to a limited application with features that deliver little value. A well-structured process aligns Supply Chain, Operations, Product, Finance and Sales around a shared vision. More importantly, it enables decisions to be made. This article outlines the foundations of a high-value Anaplan application: clearly defined trade-offs, appropriate granularity and structured review meetings.
S&OP is not simply about gathering data and visualizing a plan. Its purpose is to define the medium- and long-term operational strategy to safeguard service levels and optimize operating margins. The resulting trade-offs must therefore involve all relevant functions, be supported by concrete information and lead to an actionable plan that can be monitored.
The underlying principles are well known: anticipate imbalances before they occur, test different responses to risks or opportunities, and make decisions by comparing scenarios. But how can we ensure that the S&OP process generates actions rather than just alerts?
Anaplan provides a suitable environment for achieving this: centralized data, real-time scenario simulations and aligned decisions across teams. But the tool alone is not enough. The application architecture must support decision-making rather than mechanically reproduce existing practices.
The first step is to explicitly identify the decision levers available within S&OP. How can the business respond to a capacity issue? Can it adjust factory operating days, change shift patterns or launch industrial efficiency improvement projects? The same questions need to be asked across all business functions to understand the full range of possible actions.
Main decision levers by S&OP stage (non-exhaustive list).
These rules are too often implicit. Yet they sometimes differ from one entity or region to another and are rarely documented. Clarifying them before designing the application avoids ending an S&OP cycle with a vague comment about an action to be taken, without having simulated its impact or precisely defined the appropriate level of action needed to resolve the issue (how many shifts to add, what inventory coverage to target, etc.).
OneHive supports you during this essential scoping phase. Without agreement on the available decision levers, teams may struggle to maintain the monthly cycle consistently. These levers then become the core of the S&OP application, enabling teams to measure their impact, compare scenarios and develop the action plans resulting from each review.
Granularity directly affects the robustness of the model. An overly detailed level makes the model more fragile and requires greater volumes of higher-quality information. For example, the same data needs to be available for every SKU. An overly aggregated level, on the other hand, can hide critical signals.
The appropriate granularity varies depending on the level at which decisions are made: forecasts are analyzed from a commercial perspective, while capacity is modeled at the level of key resources. In both cases, the level of detail must allow the S&OP manager to work quickly with the available decision levers while retaining the ability to drill down when necessary.
For example, a production line is overloaded during a given month, and some products can be transferred to a secondary line. We would not want the planner to change the production line SKU by SKU to simulate this adjustment. It would take too long, be difficult to review and duplicate the Master Production Scheduling (MPS) exercise that will take place a few weeks before production to determine which SKUs should be assigned to which lines. Instead, it should be possible to simply check whether enough production volume can be transferred to reduce the load, then approve the transfer to clear the alert.
Our approach reconciles these two levels directly within Anaplan. We design applications that support trade-offs at both aggregated and detailed levels, while consistently performing calculations at the detailed SKU and resource level. This keeps interfaces simple, makes the complexity of simulations transparent and highlights alerts at the most critical nodes of the logistics network.
To address the lack of data that naturally comes with planning over longer horizons, we extrapolate missing information from known data to maintain an overall coherent picture.
Further reading: S&OP in Anaplan, architecture and modeling best practices
To support actionable decisions, an S&OP process needs a stable cycle and a clear rhythm. Each stage has a specific role:
A well-designed Anaplan model automates transitions from one cycle to the next. It records decisions and makes it possible to monitor adherence to the S&OP cycle over time by linking decisions made across successive cycles. This is why decision levers must be designed so that they can be reviewed quickly, even many cycles later.
Further Reading: From S&OP to IBP
Certain pitfalls arise repeatedly in projects. They do not stem directly from the platform, but from the way organizations structure their decisions.
Working at the SKU and production line level for decisions made at an aggregated level creates unnecessary complexity. The model becomes sensitive to exceptions, difficult to maintain and of limited use during management meetings.
The most effective organizations focus detailed analysis on critical product families and identified risk areas, while maintaining a more aggregated view for issues they know can be resolved during operational planning.
The model cannot handle every exception. Occasional additional analysis may therefore be necessary. However, if certain cases need to be reworked outside the system month after month, the S&OP tool fails to achieve its purpose: serving as a central platform for S&OP decisions and their history. This is why the application should be as comprehensive as possible in its ability to simulate the decisions that may need to be made.
S&OP supports decision-making; it does not reproduce operational activities in detail. When a model incorporates micro-operational constraints, it loses clarity by flagging every minor issue.
We maintain a clear boundary between planning and execution. This is what ensures that an S&OP model remains agile and useful in every cycle.
An effective S&OP process is built before the model itself. Clearly defined trade-offs, appropriate granularity and structured review meetings form the foundation of a sustainable Anaplan architecture. Only then can the S&OP model remain effective and genuinely useful, even after months of use.
behind the article
A graduate of École Centrale Paris, Mathis has supported OneHive’s clients for more than five years in designing and deploying planning solutions. Specialising in highly complex modelling challenges, he acts as an expert across the entire project lifecycle, from scoping through to go-live, ensuring design consistency, solution robustness and compliance with OneHive quality standards.
He is recognised for his expertise in ESG topics, upstream Supply Chain processes (including MPS and procurement) and in modelling challenges specific to the agri-food industry.
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Anaplan can model S&OP processes ranging from a simple single-site cycle to multi-market organizations with differentiated allocation rules. The platform can accommodate product segmentation, planning calendars and industry-specific requirements. The key challenge is not only the tool's capabilities, but also how business rules and decisions are defined and modeled.
The choice of granularity depends on where decisions are actually made. Some organizations plan at product family level, while others work at SKU level over shorter horizons.
The planning horizon must be long enough to support the decisions being made. For example, if maintenance dates need to be decided six months in advance, the model should allow teams to analyze at least 12 months ahead, ensuring that the relevant period can be assessed over several S&OP cycles. In industries with highly volatile demand and a very responsive logistics network, analysis may be limited to a few months.
The same reasoning applies to granularity: identify the level of detail required to activate each decision lever. If a critical component is used by only one SKU and not by other products in the same family, the model must allow analysis at that level. However, if knowing exactly which SKU is produced is not relevant to the S&OP decision, calculations can remain at a more aggregated level to simplify the application.
The available levers depend on the decisions the business needs to make. They may include product launches and phase-outs, commercial targets, target inventory levels, production capacity, logistics resources or investments. The key is to clarify these levers before designing the model so that teams can simulate their impact, compare scenarios and define precise action plans.
Each stage contributes to building the plan. Product Review addresses changes to the product portfolio, Demand Review builds consensus on demand, and Supply Review compares that demand with available resources. Pre-S&OP consolidates scenarios and prepares recommendations. The executive S&OP meeting makes the final decisions. The objective is to maintain continuity between these stages and track decisions from one cycle to the next.
The first step is to align granularity with the decisions that actually need to be made. Excessive detail increases calculations and manual interventions without necessarily adding value. The application should allow teams to quickly simulate the main decision levers at an aggregated level, while retaining the ability to analyze details when necessary. It should also centralize recurring decisions and avoid reproducing the full complexity of operational execution.
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